Comments on: VoIP – a year later (part 3) http://archatechs.wordpress.com/2006/04/24/voip-a-year-later-part-3/ Pimpin' your home, nerd style Tue, 04 Aug 2009 04:33:49 +0000 http://wordpress.com/ hourly 1 By: Nick http://archatechs.wordpress.com/2006/04/24/voip-a-year-later-part-3/#comment-14 Nick Sun, 28 May 2006 12:12:39 +0000 https://archatechs.wordpress.com/2006/04/24/voip-a-year-later-part-3/#comment-14 Spencer- Thanks for the feedback and good luck setting up your box. Its a lot of fun! I have heard that Broadvoice is particularly unkind to people who abuse the concurrent incoming calls. They actually limit the accounts to only one outbound call. Therefore they will not even allow you to make more than one outbound call on the same account. For a business need like yours, I’d really recommend a Telasip business account. Not only do they allow several concurrent outbound calls, but they support the setcallerid() function (broadvoice does not). That means you can control the caller ID on your outbound calls- something very useful for businesses. If you set-up 3 BYOD lite accounts with Broadvoice it would work fine, but you’d have 3 totally different numbers (which may not be a problem). I’ve used Telasip and found them to be a great operation…in fact I may move my business account to them. In your case (with Telasip) you could use one of the incoming telasip number to route to a support queue. You could use the others for administrative or direct dial use. Then when you call out, you choose how you want the call to appear- from support, or from someone's desk line, etc... To answer your question, I’ve never had a problem with Broadvoice in a business setting. However the nature of my use may be a bit different than a full blow company- I’m more of a telecommuter for a large company. Hope that helps and keep us posted on your progress! Spencer-
Thanks for the feedback and good luck setting up your box. Its a lot of fun!

I have heard that Broadvoice is particularly unkind to people who abuse the concurrent incoming calls. They actually limit the accounts to only one outbound call. Therefore they will not even allow you to make more than one outbound call on the same account.

For a business need like yours, I’d really recommend a Telasip business account. Not only do they allow several concurrent outbound calls, but they support the setcallerid() function (broadvoice does not). That means you can control the caller ID on your outbound calls- something very useful for businesses. If you set-up 3 BYOD lite accounts with Broadvoice it would work fine, but you’d have 3 totally different numbers (which may not be a problem). I’ve used Telasip and found them to be a great operation…in fact I may move my business account to them.

In your case (with Telasip) you could use one of the incoming telasip number to route to a support queue. You could use the others for administrative or direct dial use. Then when you call out, you choose how you want the call to appear- from support, or from someone’s desk line, etc…

To answer your question, I’ve never had a problem with Broadvoice in a business setting. However the nature of my use may be a bit different than a full blow company- I’m more of a telecommuter for a large company.

Hope that helps and keep us posted on your progress!

]]> By: Spencer http://archatechs.wordpress.com/2006/04/24/voip-a-year-later-part-3/#comment-12 Spencer Sun, 28 May 2006 01:37:33 +0000 https://archatechs.wordpress.com/2006/04/24/voip-a-year-later-part-3/#comment-12 Excellent Asterisk article. I'm going to try setting up my own server for a small home based business that will require 2 concurrent outgoing business conversations and 1 home conversation. In your experience, what accounts would we need at Broadvoice for these 3 concurrent outgoing calls in order to stay within their terms of service? I have read a lot about them dropping customers if they use the service plans in the wrong way. For example if Broadvoice feels the call patterns are business oriented or telemarketing activity might be going on. We will be using VoIP for calling customers and receiving support calls. Since you are using your Asterisk server for both home and business, can you provide any insight into the BYOD and calling plans we need to look for? Any experience with TelaSIP? Thanks again for the great article. Spencer Excellent Asterisk article. I’m going to try setting up my own server for a small home based business that will require 2 concurrent outgoing business conversations and 1 home conversation. In your experience, what accounts would we need at Broadvoice for these 3 concurrent outgoing calls in order to stay within their terms of service? I have read a lot about them dropping customers if they use the service plans in the wrong way. For example if Broadvoice feels the call patterns are business oriented or telemarketing activity might be going on. We will be using VoIP for calling customers and receiving support calls. Since you are using your Asterisk server for both home and business, can you provide any insight into the BYOD and calling plans we need to look for? Any experience with TelaSIP?

Thanks again for the great article.

Spencer

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